What is your turnaround time?
Your order will ship within 3-5 business days from the day your order was placed.
When will my order arrive?
Your order should arrive within 3-7 business days from the day it ships.
Please note that once a package is shipped, Alpinecho is no longer able to control transit times or responsible for delivery dates. Delays may occur as a result of inclement weather or mail service congestion during the delivery process. If your order is marked as "delivered" on the carrier's website, we cannot issue a refund or replace the item. If your item's tracking has not been updated for 30 days, please email us at email@example.com. Items shipped via USPS First Class (stickers, greeting cards, postcards, gift tags) do not include tracking information. If your item has not arrived in 30 days, please email us at firstname.lastname@example.org.
How much does shipping cost?
Shipping charges are calculated at checkout based on your order size, weight, and shipping address.
We do not upcharge the cost of shipping. Shipping prices reflect actual carrier pricing + packaging.
All stickers ship for $1.00 (add a few more to your cart with no additional shipping cost!)
Can I upgrade/expedite my shipping?
At this time, all orders are shipped via USPS First Class Mail.
Can I cancel my order?
Once your order is placed, we cannot change, add, or remove items from your order. You will be responsible for returning the order (see Returns & Exchanges). Our team will then review the contents of the return upon receipt and, if the contents match all of the requirements found in our Returns & Exchanges policy, a refund will be issued.
Can I change my shipping address after placing an order?
Unfortunately, our system does not allow us to change an address once an order is placed.
Do you ship internationally?
We currently only ship within the USA.
Can I send an order as a gift?
Absolutely! Thank you for choosing to gift Alpinecho goods. Simply enter the receiver’s address into the shipping information or check out our gift card.