Your order should arrive within 3-7 business days from the day it ships.
Please note that once a package is shipped, Alpinecho is no longer able to control transit times or responsible for delivery dates. Delays may occur as a result of inclement weather or mail service congestion during the delivery process. If your order is marked as "delivered" on the carrier's website, we cannot issue a refund or replace the item. If your item's tracking has not been updated for 30 days, please email us at firstname.lastname@example.org. Items shipped via USPS First Class (stickers, greeting cards, postcards, gift tags) do not include tracking information. If your item has not arrived in 30 days, please email us at email@example.com.
We are happy to refund an order (if it meets all of the conditions found in our Returns and Exchanges Policy below) and is received by Alpinecho within 21 days of the original shipment date. If your order shipped more than 21 days ago, we unfortunately cannot offer you a refund.
To qualify for a return, the item(s) must be returned/received within 21 days of your original order shipment date (as printed on your packing slip) and must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges are made by placing a new order after the item(s) have been returned and refunded.
DAMAGED, DEFECTIVE, OR LOST
Any claims of damaged/defective items must be submitted within 5 business days after the product is received. If you are returning a damaged or defective item or if your package has been lost in transit without tracking updates for 30+ days, email us at firstname.lastname@example.org prior to returning. Refunds, exchanges, and replacements will be processed on a case-by-case basis. (We do make exceptions for customers who can provide blow-by-blow dramatizations of what went wrong with their order. Please make it worth our time.)
Original shipping costs are non-refundable. We’d love to offer free shipping on returns like the retail giants, but that’s not possible for our small business. For this reason, the customer is responsible for paying shipping costs when returning the item(s) (unless the order was damaged, defective, lost, or stolen by a Sasquatch).
Once your return is received, we will inspect the item(s) to ensure it meets the following conditions:
The order is not damaged
The order is in new and unused condition
The order is returned within 21 days of shipment date
The order was not purchased as “Final Sale”
The item(s) was not purchased at another retailer.
If the item(s) meet the above conditions, we will process your return and refund payment to the card used to place the original order.
Please note that refunds may take up to 14 business days to appear on your account due to varying processing times between payment providers. You will receive an email when your item has been refunded.
MAKE A RETURN
If your item(s) meet the criteria above, please mail your return to the address below with the following information:
Include your receipt and write the reason for return on the receipt/packing slip.
Ship item(s) to:
Attn: Returns and Exchanges
P.O. Box 275
Laporte, CO 80535